Frequently Asked Questions

Orders are packed within two business days upon receipt, except for holidays. You will receive an email confirmation when your order is packed and ready for shipping.

Shipping charges for your order will be calculated and displayed at checkout.

Orders take 3-5 business days once shipped. Due to current pandemic conditions, shipping could be delayed. 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

We are only able to ship within the US at this time. 

We want you to feel confident shopping with Dovey. Your satisfaction is our highest priority. If you have a concern, please email us at dovey@doveyconlee.com with any concerns within 10 days of receiving your purchase and include a photo of the item.

Thank you!